10-Year
Manufacturer's
Guarantee
Every Rearo product we supply — bathroom wall panels, worktops and commercial systems — is backed by a 10-year manufacturer's guarantee. Here's exactly what's covered, what's not, and how to keep your guarantee valid.
Manufacturer's Guarantee
Covered — Panels, Worktops & Commercial
Manufactured in the UK by Rearo
No payment taken online — we call first
Six Reasons to Buy With Confidence
10-Year Guarantee
All Rearo products carry a 10-year manufacturer's guarantee when installed correctly.
UK Manufactured
Rearo products are manufactured in the UK — consistent quality, reliable stock, British standards.
No Payment Online
We never take payment online. We call to confirm your order, stock and delivery before anything is processed.
Free Delivery Over £400
Free UK-wide delivery on orders over £400 ex VAT. Most orders despatched within 3–5 working days.
We Call to Confirm
Every order is confirmed by phone before despatch — no surprises, no automated fulfilment.
Open to Everyone
Homeowners, landlords and developers — no account needed for domestic products.
Guarantee by Product Range
Click any product to expand the full guarantee conditions and care guide.
What's Covered
- Manufacturing defects — delamination, blistering, cracking
- Surface failure under normal domestic use
- Structural integrity of the substrate
- Colour consistency within the same production batch
Not Covered
- Damage from direct heat (hot pans without trivets)
- Scratches from cutting directly on the surface
- Water damage from unsealed cut edges or joints
- Damage from abrasive or chemical cleaners
- Accidental damage or misuse
Care & Maintenance — To Keep Your Guarantee Valid
Always use trivets
Place hot pans on trivets or heat mats. Direct heat contact will damage the laminate surface.
Use a chopping board
Never cut food directly on the worktop surface — use a chopping board at all times.
Wipe away water promptly
Wipe standing water immediately, especially around joints and cut-outs. The substrate is moisture-resistant, not waterproof.
Mild cleaners only
Clean with a damp cloth and mild non-abrasive detergent. Avoid scouring pads and solvent-based cleaners.
Seal all cut edges
All cut edges must be sealed with water-resistant silicone sealant before installation.
Follow installation guide
Install strictly per Rearo's official installation guide. Incorrect fitting invalidates the guarantee.
How to Make a Claim
If you believe you have a manufacturing defect covered under the guarantee, follow these steps.
Document the issue
Take clear photos of the defect from multiple angles. Note when you first noticed the issue and any relevant installation details.
Contact us first
Email accounts@splashsupplyco.co.uk with your photos, order details and a description of the issue. Do not attempt any repairs before contacting us.
We assess the claim
We'll review your claim and liaise with Rearo on your behalf. We aim to respond within 2 working days with next steps.
Resolution
If the defect is covered under the manufacturer's guarantee, we'll arrange replacement or repair as appropriate.
Ready to make a claim?
Email us at accounts@splashsupplyco.co.uk with your order details and photos.
Guarantee Questions
Buy With Confidence
Every Rearo product we supply carries a 10-year manufacturer's guarantee. Questions before you order? Our team is here to help.