Privacy Policy

Splash Supply Co Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or place an order with us.

We are the data controller for the personal data we collect about you. Our registered address is Unit 1, Horne Street, Halifax, HX1 5UA, West Yorkshire.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at accounts@splashsupplyco.co.uk.

We may collect and process the following personal data about you:

• Name and contact details (telephone number, email address, delivery address)
• Order information (products ordered, quantities, order value)
• Payment information (processed securely by our payment provider — we do not store card details)
• Communication records (emails, telephone call notes)
• Website usage data (pages visited, browser type, IP address — collected via cookies)

We use your personal data for the following purposes:

• To process and fulfil your order, including confirming stock, calculating delivery costs and arranging delivery
• To contact you by telephone or email regarding your order
• To respond to enquiries and provide customer support
• To comply with our legal and regulatory obligations
• To improve our website and services (using anonymised analytics data)

We will not use your personal data for marketing purposes without your explicit consent. We do not sell or share your personal data with third parties for their own marketing purposes.

We process your personal data on the following legal bases:

• Contract: Processing is necessary to fulfil your order and our contractual obligations to you
• Legitimate interests: To improve our services and protect our business
• Legal obligation: Where we are required to process data to comply with the law
• Consent: Where you have given us explicit consent (e.g. for marketing communications)

We may share your personal data with the following third parties where necessary:

• Delivery carriers and logistics providers (to arrange delivery of your order)
• Payment processors (to process your payment securely)
• IT service providers (to maintain our website and systems)

All third parties are required to handle your data securely and in accordance with applicable data protection law. We do not transfer your data outside of the UK or European Economic Area.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Order records are typically retained for 7 years in accordance with UK tax and accounting requirements. After this period, your data will be securely deleted.

Our website uses cookies to improve your browsing experience and to analyse website traffic. Please refer to our Cookie Policy for full details of the cookies we use and how you can control them.

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can ask us to delete your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can ask us to provide your data in a portable format
• Right to object: You can object to our processing of your data in certain circumstances

To exercise any of these rights, please contact us at accounts@splashsupplyco.co.uk. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe we have not handled your data correctly.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Splash Supply Co Limited, Unit 1, Horne Street, Halifax, HX1 5UA, West Yorkshire.

Email: accounts@splashsupplyco.co.uk | Telephone: 01422 647337